Turn recurring pain points into lasting improvements.

Arrived to a global organization distributed across several teams and two continents. It lacked sufficient alignment on intake process and prioritization, and sorely needed cross-functional alignment and transparency. Teams were self-managing and nobody had the full picture.

I built up the program management team, and then we built a practice from the ground up: intake, prioritization, governance, delivery standards, cross-functional coordination models and reporting cadences. Then I built the tooling to make it sustainable, including four production LLM-based systems to replace manual reporting cycles, model org knowledge transfer during a complex team pivot, surface patterns in distributed team communications and manage AI-assisted content workflows across timezones and languages.

These weren't experiments. They were production-ready, built to improve both quality and efficiency of the organization's operating model.

Walked into an engineering-led organization across three continents where design culture had to be established vs. inherited. Built the SHUI design system from scratch for MI, as part of SHUI core team. Established testing labs, shared and taught research methodology standards and ran compliance-grade usability testing programs in four countries, supporting FDA and international regulatory submissions.

Built and ran the Molecular Imaging Internship Program, because sustainable design practices require growing the next generation of designers, not just doing the work yourself.

The listening tour approach I use in discovery & diagnosis today was already running here: understanding what engineers and clinicians actually needed, tracing the friction back to its sources and recommending changes that the org could sustain over the long haul.

Two distinct roles, one consistent pattern.

In Ad Operations, I inherited a team and a set of processes that had been outpaced by company and portfolio growth. I ran a listening tour across ad ops and ad sales to surface what was breaking and why, then traced the causes backward through workflow, tooling, and coordination gaps. The fixes were specific, including internal tools that cut manual error and automated the repetitive work, cross-departmental standards that tied ad technology to company policy and processes and finally, training modules and a partner-onboarding infrastructure that let new hires and new site partners get up to speed without slowing down the team.

As Front End Engineering Manager, I led development and production teams across the Food and Shelter categories (FoodNetwork.com, HGTV.com, DIYNetwork.com, Food.com, and others), driving year-over-year gains in efficiency, engagement and revenue. I pioneered agile workflows that raised quality, reduced rework and gave stakeholders more transparency; reshaped intake; added in career development and soft-skills coaching to lift retention and morale, and represented FEE in company-wide efforts to standardize engineering practices across teams with disparate approaches.

The instinct that drives the diagnostic work was already fully formed here: listen, trace, surface, fix.

My work here was in HR tech and the product was effectively an organizational intelligence layer. My design decisions here led to reduced support costs, increased sales conversions and significant gains in contract renewals. Those numbers reflects a discipline I bring to every engagement: if you can't measure it, you're just guessing.

Production and web development for Dr. Donald J. Wheeler's companies: SPC Press & Statistical Process Controls, Inc. Inovlved production of an extensive seminar series "Understanding Statistical Process Control" and the initial build then long-term maintenance and content management of spcpress.com - targeting their global audience of engineers and quality professionals.

Statistical process control is at its core a methodology for distinguishing signal from noise in complex systems. Spending years in that world sharpened something I'd begun doing already, and over time it became muscle memory.